Terms of Service
Effective date:
These terms cover Overtime Labs (“we,” “us”), our website, AI agents, and related services. By accepting them or using services after receiving notice of them, you agree to them. You must be at least 18 and authorized to bind any business you represent. A separate signed agreement or agreed order controls where it conflicts.
1. Agent permissions and your responsibilities
You authorize agents to act within the permissions and instructions you approve, including sending messages, changing records, and triggering transactions. You are responsible for your users, credentials, instructions, and connected accounts. Set appropriate limits, monitor activity, and keep backups. Revoke access through the connected provider or contact us to disable an agent; completed actions may not be reversible.
2. AI limits and acceptable use
AI can produce inaccurate, nonunique outputs or take unintended actions. Review outputs and use human oversight for consequential decisions. Services are not professional advice. Do not use them for unlawful activity, spam, deception, rights violations, bypassing safeguards, or decisions requiring licensed judgment without qualified review. Do not submit regulated or highly sensitive data unless we agree in writing to support it.
3. Content and ownership
For US business customers, supported Vault features may accept branding, marketing materials, invoices, other supported business documents, approved business details, and authorized website logins. Do not submit credit-card data, regulated health records, government identity documents, external-site MFA seeds or recovery codes, or other unsupported high-risk information. You must have authority to supply the material, share business accounts, and delegate their use; delegated access must respect the external service’s terms. Vault items are business-owned and subject to the authenticated, audited administrator recovery described in our Privacy Policy.
You retain your inputs and, as between us, own outputs to the extent the law permits. We retain our software and tools. You authorize us and our providers to process content to deliver services and for the shared-model training described in our Privacy Policy, subject to agreed restrictions and required consents. You must have the rights, notices, and consents needed for the data, communications, and uses you authorize.
Gmail data and content derived from it are excluded from these training permissions: neither we nor our providers may use them to train or improve shared or general-purpose AI models. Vault content and all content derived from it are also excluded from shared-model training and training or evaluation exports, including extracted text, knowledge, summaries, browser sessions, and approved business details.
4. Fees, third parties, and termination
Your order sets fees, usage limits, renewal, and cancellation terms. You owe agreed fees, taxes, and approved third-party charges; payments are nonrefundable except as your agreement or law requires. Connected services have their own terms, and we do not control their availability or changes.
Contact us to cancel if your order specifies no process. We may suspend or terminate service for breaches, nonpayment, security risks, or legal requirements, with notice and an opportunity to resolve the issue when practical.
5. Disclaimers and liability
Except for express promises in a separate agreement, services are provided “as is” and “as available,” without warranties of accuracy, uninterrupted operation, merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee business results.
To the fullest extent permitted by law, we are not liable for indirect, consequential, special, or punitive damages, or lost profits, revenue, or data. Our total liability is limited to the greater of US$100 or the fees paid for the affected services in the three months before the event giving rise to the claim. These limits exclude fraud, gross negligence, willful misconduct, and liability that cannot legally be limited.
6. Text messaging
Overtime Labs offers optional text conversations with its AI assistant, account-link assistance, and updates about tasks you request. To begin, use the Text messaging section of your Overtime account to find the current service number. By initiating a conversation, you consent to replies about that conversation; additional task updates are sent when you request them. SMS consent is not a condition of purchase. Message frequency varies with your activity. Message and data rates may apply. Reply STOP to unsubscribe, START to resubscribe, or HELP for help. You can also email info@overtimelabs.com for support. Carriers are not liable for delayed or undelivered messages. Our Privacy Policy describes how we handle messaging data.
7. Claims and general terms
You will defend and indemnify us against third-party claims and reasonable legal costs to the extent caused by your unlawful use, breach of these terms, or infringement of others’ rights through your content or instructions, excluding claims caused by our breach or misconduct.
We will give reasonable notice of material changes; changes apply prospectively, with consent where required. Payment, ownership, indemnity, and liability provisions survive termination. If one provision is unenforceable, the rest remains. Mandatory legal rights and separate agreements’ amendment rules are preserved. Questions or disputes: info@overtimelabs.com.